Elmore Patterson

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• Managed daily operations of a multifaceted healthcare facility, ensuring strategic alignment with clinical service lines and contributing to a gross revenue of $100M.

• Developed and 18-month strategic plan, incorporating an annual operating budget and quality measures while fostering collaborative relationships with medical staff to enhance patient access to care.

• Led the facility through a new emergency physician group agreement which led to an increase in patients presenting to the emergency room ( 15%) while reducing wait times and door to doctor time measures by 25%.

• Enhanced the provider experience in ambulatory clinics by renovating clinics, marketing strategies, improving employee workflows and mapping.

• Negotiated a new hybrid A PP/ telemedicine hospitalist program in the hospital. This hospital medicine program reduced the overall provider cost while providing patients with constant real time communication with a provider without delays in care. This program helped with an increase in Press Ganey Surveys Inpatient top box scores in patient satisfaction.

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• Managed daily operations of a multifaceted healthcare facility, ensuring strategic alignment with clinical service lines and contributing to a gross revenue of $350M.

• Developed and implemented a five-year strategic plan, incorporating an annual operating budget, while fostering collaborative relationships with medical staff to enhance patient access to care.

• Led the facility through two successful Joint Commission Surveys, achieving recertification with minimal critical findings and maintaining a consistent Leapfrog Hospital Safety Grade of"A".

• Enhanced workforce culture, resulting in a 25% increase in Employee Engagement scores, and strengthened community ties to expand healthcare access through partnerships and funding initiatives.

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• Oversaw comprehensive healthcare services, including emergencies, acute care, obstetrics, and surgery, ensuring quality care delivery across multiple facilities with a team of 400 staff members.

• Established a Quality Improvement Committee to monitor and enhance healthcare services by implementing wR VU productivity and fair market value assessments.

• Facilitated the seamless transition of hospital management to a new system service agreement, enhancing operational efficiency and continuity of care.

• Managed a significant operating budget, maintaining fiscal responsibility while upholding high standards of patient care and satisfaction through strategic use of performance metrics like CMS Star ratings and HCAPHs reports.

​​Oversaw a comprehensive care team, enhancing facility performance which resulted in an increase of net operating income by over $500,000 and elevated the facility's quality measurement from a 3-star to a 5-star rating.

Implemented strategic policy reforms and regulatory guideline updates, effectively addressing infractions and aligning with healthcare progression standards.

Successfully expanded resident capacity by more than 5% within the first 90 days through strategic partnerships and the implementation of the AQAF Bridge Program, leading to improved collaboration with local physicians.

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• Oversaw comprehensive restructuring of the revenue cycle, enhancing operational efficiency and reversing financial losses, culminating in a positive net income shift of over $557k within one fiscal year.

• Established a Quality Improvement Committee to supervise and advance quality assurance and process enhancements throughout the organization.

• Implemented a Patient Care Assistance Program, improving patient services and bolstering community health support.

• Fostered effective collaboration with medical staff to optimize clinical documentation and case management,esulting in a reduced average patient length of stay and a significant increase in Medicare Case Mix Index.

• Managed comprehensive Joint Commission FSA compliance, ensuring timely correction plans in alignment with the Quality Assessment Performance Improvement Plan.

• Oversaw facility operations to maintain HCAHPS Survey Measures Scores for environmental quality, achieving consistently high patient satisfaction ratings.

• Directed Plant Operations and Housekeeping departments, ensuring adherence to regulatory standards and fostering a safe, responsive, and efficient hospital environment.